Great communication throughout purchase. Great price and free on-time shipping. Very positive experience.
I recently purchased a NXR Professional Style range. It arrived at my home with multiple defects: The large oven door fell off its hinges (I'm not exaggerating); the igniters on 3 of the 6 burners continue to fire after the burners are lit; the spaces between the doors and the range front are uneven; and the burner knobs are misaligned when all burners are turned off. I communicated these problems to Duro, NXR's manufacturer, and their only offer was to send a repairman. When the repairman arrived, he was not a Duro employee, admitted that he knew little about Duro products, and told me that I should have purchased another brand. PayPal was no help either. PayPal said we would have to return this 315-lb. range to the manufacturer. To do so would have cost me $300 to have the range moved to the curb and $700 to ship from my home in New York to Duro's plant in California. Even then, there's no guarantee that Duro would return my $3,500 payment -- they said I would need to send it back in the original packaging. If you're considering buying a range, definitely do not buy a Duro NXR appliance.
The cooktop burners are great after a small learning curve. The ovens are a different story. I wish they were a bit bigger. I had to buy new roasting pans and pastry sheets. The learning curve for the ovens is taking a while. Customer service with Morealis is better than any company I have ever dealt with.
Range arrive damaged. Numerous abrasions and scratches. Currently working on a resolution with Morealis - ongoing for over a month with many delays... Will update this review when/if necessary.