I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Typically, each brand has different lead times. For instance, Forte has 8-10 business days. ZLINE Appliances have 5-7 business days. Other brands can take up to 10-15 business days, depending on the brand you are interested in purchasing.

  • Shipping times are subjective and can vary by location. Our estimate times are as follows:

    Location * Estimated Shipping Time

    United States * 5-15 Business days

    Average transit times with Express Shipping: 3-10 Business days

    Canada, Europe * 7-20 Business days

    Australia, New Zealand * 7-20 Business days

    Mexico, Central America, South America * 7-20 Business days

    Russian Federation: 7-20 days

    *Please note this does not include our 1-3 day processing time*

    *If you want to know the exact estimate time of the item(s) you are interested in, give us a call for inventory check or live chat us and our sales representative will be there to assist you*

Do you provide tracking information?

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Package’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

 

WHY IS THERE SHIPPING FEES ASSOCIATED WITH MY ORDER?

Due to unforeseen circumstances, there may be times that the vendor of your order may incur an additional charge on your item(s) due to the specific region of where you are shipping your order to. If that, or for any other reason, such may incur, we will reach out to you to quickly alert you of the additional fees associated with your order.

Under these circumstances, you are eligible for a full refund with your order if you choose to not proceed with your order or you may choose to add it to your costs in which we will send you an invoice via email or reach out to you over the phone. If you have any additional questions on incurring additional shipping fees, feel free to contact us by email or phone for further clarification.

 

CAN I CANCEL MY ORDER?

Yes, you are eligible to cancel without penalty within 12 hours of your purchase!

If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. However, once you receive your item, you have 60 days to return your item to us (please make sure you return the item in its original condition) and you will receive a full refund. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.

(Choose the "Free Return" option at shipping checkout to have a return label provided and your return shipping cost voided.) If you do not choose this option, you are responsible for shipping the item back at your own cost in addition to restocking fees (if applicable).

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@morealis.co. If the address is wrong, we can correct this within 24 hours.

What happens if my item(s) arrives damaged?

If your item(s) arrives damaged, do not panic. First, take a picture of the damaged item(s) and refuse the package. Once you have the pictures, send us an email to notify the Customer Service team at support@morealis.co

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and give us a call so we can help you move forward from there whether it is a replacement or refund of your money.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
 

Parts missing?

If your item received parts that are missing, please contact us immediately at support@morealis.co and we will get you a replacement and the rest of the parts sent to you right away.

Product Never Arrived? (if applicable)

We understand how important it is for you to get your product so please allow 1-2 business days for your order to be successfully automated in our systems.

Need to Track Your Order? Click here!

If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.

In addition, please make sure to ask your neighbors or anyone around your neighborhood that may have potentially received the item from the postal carriers. 

If your tracking number hasn't updated in the system yet, and you're worried about your order, feel free to give us a call (800) 441-9246 and dial extension 2. In addition, you can also live chat us and we will get back to you as soon as we can to help follow up with your order. :)

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

For more information on our Returns Policy, click here!

For more information on our Shipping Information, click here!

For more information on our Privacy Policy, click here!

For more information on our Terms and conditions Policy, click here!

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