Shopping online should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, simply request a return with our customer support team. To be eligible for a return, your item must be unused and in the same condition that you received it and never been installed.

Please note that your order must be reported within 30 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Please note all returns, cancellations or refused packages that have already been shipped out are subject to a minimum 15% restocking fee. The restocking fee will be determined by the product and brand.

Exceptions for this restocking fee only occurs when there are shipping problems with your order or if there was any fault of our behalf from getting the item(s) to the customer. Such cases in which exceptions may be granted include: item damage upon arrival, wrong item sent, used item condition, etc...

If such cases were to happen, customer is eligible for a full refund to their original payment method. If you have any additional or further questions, please contact us at support@morealis.co.

Only unused and uninstalled products that are in original packaging are subject to returns. If a product has been used or installed, the product may not be able to be returned.

Shipping

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days for us to process and produce your order in time for your order to ship out. You can track your order here.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Typically, each brand has different lead times. For instance, Forte has 8-10 business days. ZLINE Appliances have 5-7 business days. Other brands can take up to 10-15 business days, depending on the brand you are interested in purchasing.

  • Shipping times are subjective and can vary by location. Our estimate times are as follows:

    Location * Estimated Shipping Time

    United States * 5-15 Business days

    Average transit times with Express Shipping: 3-10 Business days

    Canada, Europe * 7-20 Business days

    Australia, New Zealand * 7-20 Business days

    Mexico, Central America, South America * 7-20 Business days

    Russian Federation: 7-20 days

    *Please note this does not include our 1-3 day processing time*

    *If you want to know the exact estimate time of the item(s) you are interested in, give us a call for inventory check or live chat us and our sales representative will be there to assist you*

Changed your mind?

If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.

Item arrived damaged?

If your item arrives damaged or is broken from transit which is rarely the case, please provide us evidence immediately to support@morealis.co.

If the box of your item(s) has damage, please make sure to take photos of the damaged box and refuse the package. Note the damages with the delivery driver through paperwork for communication such as the Freight Bill or Bill of Lading.

If your box is not damaged but your item(s) is damaged or doesn't work, take pictures and send it to our team right away so we can help assist with your accommodations. 

To receive support, give us an email at support@morealis.co and provide your order number, problem with the order and photos/evidence of your claim.

After our team receives your inquiry, we will work out a solution either by sending a service to help fix the problem or issue a replacement unit depending on the severity of the damaged item(s). 

IMPORTANT NOTE: All damages must be reported within 24 hours of delivery. If a damage is reported after the 24 hour mark, the claim will be denied.

What item(s) or brand(s) are not eligible for returns or exhcanges?

Your product will not be eligible for return/exchange if:

- The item(s) is not in original box with original packaging

- Product does not match order number or products in the order

- Product that has been used or modified

- Product is not in good condition and has wear/tear

Parts missing?

If your item received parts that are missing, please contact us immediately at support@morealis.co and we will follow up with the shipping carriers and get your item(s) to arrive to you or a replacement part if the item(s) is lost.

Product Never Arrived? (if applicable)

We understand how important it is for you to get your product so please allow 1-2 business days for your order to be successfully automated in our systems.

Need to Track Your Order? Click here!

If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.

In addition, please make sure to ask your neighbors or anyone around your neighborhood that may have potentially received the item from the postal carriers. 

If there is no information in regards to your order, or your item is lost in transit, please contact us at support@morealis.co for our customer support team to get back to you and we will reach out to our shipping providers to help assist with your inquiry.

Please reach out to support@morealis.co to start your return! :)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without contacting us first as there is no way for us to track the return package.

We have a warehouse that handles our returns. If a product was returned and we cannot verify the return, there will be no refund. NO EXCEPTIONS! Please reach out to us to submit a return claim.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Payment Options
Currently, we are using Shopify payments and Paypal as our payment gateways. We currently accept credit cards from Visa, Mastercard, Discovery, American Express.

Refunds (if applicable)

Once your return is approved and inspected, we will send you an email to notify you that we have received your returned item. Please note that it can take 5-10 business days for your banks or credit card companies to process the credit and to have it appear back in your bank account. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Note, it may take 4-7 business days for refunds to be displayed on your account.
If the time period has expired and still no credit has been issued, please contact support@morealis.co to follow up. 
After that, we will contact your bank and figure out for you. There is often some processing time before a refund is posted.
If you’ve done all of this and we ask you for your patience and we will get back to you as soon as we can at support@morealis.co.

Exchanges (if applicable)

A general rule that is applied to all exchanges is that the exchange inquiry must be requested within 30 days of delivery. In other words, we will not accept exchange requests after 30 days have passed since your delivery.

In addition, please note that a 15% restocking fee will be applied to any Exchanges. 

If a product has been used or conditioned in any way, it can not be exchanged. Only unused and uninstalled products with its original packaging may be qualified for an exchange.

We understand you may want your exchange faster, so here's what we can do to help speed up the exchange process:

1. Email us with the subject line: "EXCHANGE, order #" and state in your body of text the reason for the exchange. If it was any fault on our behalf, please let us know as soon as possible so we can fix our mistakes.

2. Please allow us 24-48 hours to get back to you. Once we verify your exchange inquiry, we will have an arrangement for your returning product(s) to be picked up.

3. Once our warehouse receives your product and verifies that the product passes the requirements for an exchange, customer will either receive a refund, less the Restocking fee or the customer will have a new order processed for them for the exchange item.

Please note that after the warehouse receives, inspects and verifies your return or exchange, the refund to your original payment method may take up to 48-72 hours to be reflected on your statement. 

Address:

Morealis,Inc.

1611 N Interstate 35E, ste 412
Carrollton, TX
75006-8616
(Please note that we currently have 3 warehouses: one in Brooklyn, Staten Island and TX. Please ship all your returns to our TX warehouse with the return address listed above. Do not ship your return items to our other locations. Thank you)
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

For more information on our Returns Policy, click here!

For more information on our Shipping Information, click here!

For more information on our Privacy Policy, click here!

For more information on our Terms and conditions Policy, click here!

Looking for your order? Click here!