At Morealis, we understand how important it is for you to find the right product for your home. Simply email us at support@morealis.co or call us on the number down below!
A minimum restocking fee of 15% will be applied to any Returns.
All returns must be reported within 30 days of delivery. If your return exceeds the 30-day mark, we will not honor the return request.
Returns
Here's how to get started on your return:
1. To start your return, please email us at support@morealis.co with the subject headline: "Return, Order #" and please state the reason for your return in the body of the email.
2. Let us know the reason why you're initiating the return. If it was any fault on our end, such as product damage upon arrival, please let us know as soon as possible so we can correct our mistake. (Please read policy down below for more details)
3. When repackaging the item, please make sure your item is unused, doesn't have obvious signs of wear and tear and has never been opened from its individual plastic wrap. If we receive the item(s) back and such conditions are broken (evidence will be taken), then there may be additional fees of up to 15% your order amount.
4. Please be ready to submit evidence by taking photos of your item(s) if we request that of you via email, in case we need more context of your situation. Please expect us to request 3-5 images, clearly highlighting issue/damage of the product.
5. The customer must pay all costs related to return shipping even if they chose free shipping at checkout. The only instances in which customers do not have to pay for return shipping is if the item arrives damage upon arrival (see more information down below) or there was any fault on our behalf (we will contact you via email under specific circumstances at all times).
To ship it back to us, you can either contact us and we'll provide you a return shipping label (additional fees of the shipping label cost will be deducted from your refund) or you can ship it back to us and once we process and approve the return, you’ll be automatically refunded on your original payment method.
6. If we were unclear or you still have any additional questions, email us at support@morealis.co or call us at (800) 441-9246.
Parts Missing?
If for any reason you received your order and there are parts missing from your order, please contact us immediately at support@morealis.co and we will issue out a replacement order for your missing parts right away.
Click here for Shipping Page
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 business days for us to process and produce your order in time for your order to ship out. You can track your order here.
Changed your mind?
If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.
Item arrived damaged?
If your item arrives damaged or is broken from transit which is rarely the case, please provide us evidence immediately to support@morealis.co.
If the box of your item(s) has damage, please make sure to take photos of the damaged box and refuse the package. Note the damages with the delivery driver through paperwork for communication such as the Freight Bill or Bill of Lading.
Before you confirm delivery, please individually inspect to verify that the item is in proper condition. We individually inspect to verify that our packages leave the facility in brand-new condition.
Even if the package appears slightly damaged, please write "Package Damaged" and let us know right away. If the package looks significantly damaged, you may refuse the delivery.
Once return shipment has been validated, we will send you one right away.
If you have already opened the package and discover missing or damaged components, kindly get in touch with us right away. We will send you replacement components at no additional cost. We have just 48 hours to submit a freight claim
To receive support, give us an email at support@morealis.co and provide your order number, problem with the order and photos/evidence of your claim.
After our team receives your inquiry, we will work out a solution either by sending a service to help fix the problem or issue a replacement unit depending on the severity of the damaged item(s).
Parts missing?
If your item received parts that are missing, please contact us immediately at support@morealis.co and we will follow up with the shipping carriers and get your item(s) to arrive to you or a replacement part if the item(s) is lost.
Product Never Arrived?
If your product has still not arrived, please give us a call at (800)-441-9246
Payment Options
Currently, we are using Shopify payments and Paypal as our payment gateways. We currently accept credit cards from Visa, Mastercard, Discovery, American Express.
Refunds (if applicable)
Once your return is approved and inspected, we will send you an email to notify you that we have received your returned item. Please note that it can take 5-10 business days for your banks or credit card companies to process the credit and to have it appear back in your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Note, it may take 4-7 business days for refunds to be displayed on your account.
If the time period has expired and still no credit has been issued, please contact support@morealis.co to follow up.
After that, we will contact your bank and figure out for you. There is often some processing time before a refund is posted.
If you’ve done all of this and we ask you for your patience and we will get back to you as soon as we can at support@morealis.co.
Address:
Morealis,Inc.
1611 N Interstate 35E, ste 412
