Indoor Multi Tier Plant Stand Holder Wood Flower Rack Bonsai Shelf

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days for us to process and produce your order in time for your order to ship out. You can track your order here.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx or UPS and International Orders will be shipped depending on the fulfillment center the product is from.

• Average transit times to the United States: 5 - 15 Business days
• Average transit times with Express Shipping: 3-10 Business days
• Average transit times to International: 7-20 Business days

• Canada, Europe * 7-20 Business days

• Australia, New Zealand * 7-20 Business days
• Mexico, Central America, South America * 7-20 Business days
• Russian Federation: 7-20 days

*Please note this does not include our 1-3 day processing time*

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here. 

CAN I CANCEL MY ORDER?

Yes, you are eligible to cancel without penalty within 12 hours of your purchase!

If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. However, once you receive your item, you have 60 days to return your item to us (please make sure you return the item in its original condition) and you will receive a full refund. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.

(Choose the "Free Return" option at shipping checkout to have a return label provided and your return shipping cost voided.) If you do not choose this option, you are responsible for shipping the item back at your own cost in addition to restocking fees (if applicable).

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@morealis.co. If the address is wrong, we can correct this within 24 hours.

Item arrived damaged?

If your item arrived damaged or is broken from transit, please send us evidence immediately to support@morealis.co. 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

Once your evidence is identified and approved, we may or may not send you a return label to return the item back to our facilities. If a return label is provided, customer is responsible for returning the faulty item back to our warehouse for proper inspection. If a return label is not provided, customer does not need to send the item back to us and may keep the item.

In terms of the replacement item, we will issue a replacement product sent to you within 1-2 business days free of charge. Morealis will take responsibility for shipping damage negligence. If you have used the item and damaged the item while using it, depending on your case and severity of the issue, we have the right to deny your return request, depending on the severity of the damage, etc. 

Parts missing?

If your item received parts that are missing, please contact us immediately at support@morealis.co and we will get you a replacement and the rest of the parts sent to you right away.

Product Never Arrived? (if applicable)

We understand how important it is for you to get your product so please allow 1-2 business days for your order to be successfully automated in our systems.

Need to Track Your Order? Click here!

If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.

In addition, please make sure to ask your neighbors or anyone around your neighborhood that may have potentially received the item from the postal carriers. 

If there is no information in regards to your order, or your item is lost in transit, please contact us at support@morealis.co for our customer support team to get back to you and we will reach out to our shipping providers to help assist with your inquiry.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

For more information on our Returns Policy, click here!

For more information on our Shipping Information, click here!

For more information on our Privacy Policy, click here!

For more information on our Terms and conditions Policy, click here!

Looking for your order? Click here!

Frequently Asked Questions

How do you ship packages?

We currently use UPS, USPS, FEDEX or DHGATE and other services to ship packages out to our customers. We have US based manufacturers and brands that we partner with to get our customers the fastest and most reliable shipping times possible. Please note that items that are not available in the US warehouse are shipped overseas. 

How can I speak to a representative?

If you would like to speak to a representative, give us a call during our business hours at (800) 441-9246 and someone on our team will be able to speak to you.

Do you ship worldwide?

Yes. However, there are locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you or feel free to contact us at support@morealis.co

How long does shipping take?

Shipping times are subjective and can vary by location. Our estimate times are as follows:

Location * Estimated Shipping Time

United States * 5-15 Business days

Average transit times with Express Shipping: 3-10 Business days

Canada, Europe * 7-20 Business days

Australia, New Zealand * 7-20 Business days

Mexico, Central America, South America * 7-20 Business days

Russian Federation: 7-20 days

*Please note this does not include our 1-3 day processing time*

*We assess our metric performance through quality. We have a thorough quality check before sending out each order, which is why processing time can vary from 1-3 business days*

Why does a product I'm looking to purchase say, "Discount promotions unavailable for this product"? What happens if I apply the discount anyway?

If you're looking to purchase an item(s) from our store and there is a note on the bottom of the description saying "discount promotions unavailable for this product", it means that the item you are looking to purchase is unavailable to be purchased with a discount coupon.

If for anyone reason you are able to apply any discount at checkout for an item with this note on the bottom, we have the right to void your order at anytime and refund to your original payment method. Please note a credit card transaction fee of 3% will apply to your refund.

The reason we are unable to honor the discount is because we work exclusively with USA suppliers with MAP pricing and some products are unavailable for promotions unless otherwise specified. In other words, we are only able to provide promotions on these specific item(s) during special promotional seasons offered to us by these retailers. During these special seasons, we will make announcements on our website so be sure to check for special deals regularly.

If you applied discount but still want to pay the remaining for your order so that we can process it, please contact us at support@morealis.co to let us know your situation. Once we understand your situation, we'll go ahead and create a custom one-time product listing for you to pay the remaining invoice amount. This custom listing will be a one-time listing and will be different for each customer.

If we were unable to answer all of your questions and you still need to get in contact with us, email us at support@morealis.co or give us a text!

Do you provide tracking information?

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Package’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

Where is Morealis located?

Currently, Morealis is being operated by a processing team of 4 in Texas, Carrollton and a team of 2 is operated in Brooklyn NY. Our founder originally registered the address in our NY facilities, so you may see a NY address when you search us up on Google, but we have moved our operations and returns to our Texas warehouse. Please ship all your returns to our return address in our TX warehouse. You can get more information on our return policy here.

My tracking says, “no information available at the moment”. What should I do?

For different shipping companies, it can take 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago, and there is still no information on your tracking number, do not hesitate to contact our support system.

Will my items be sent in one package?

For logistical and supply chain reasons, there is a chance that your items (although in the same purchase) will sometimes be sent in separate packages. This is because our store operates through multiple warehouses and not all products are stored in one warehouse.

How do you guys handle customs?

We are not responsible for any custom fees or delays once the items have been dispatched from our warehouse. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you offer a return on purchases?

Yes, we offer a 60 days ‘no-quibble’ returns policy after your purchase is made.

Am I eligible for a return?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging from which you received your order. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please refer to our ‘Return Policy’ for additional information.

Changed your mind?

If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. However, once you receive your item, you have 60 days to return your item to us (please make sure you return the item in its original condition) and you will receive a full refund. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.

(Choose the "Free Return" option at shipping checkout to have a return label provided and your return shipping cost voided.) If you do not choose this option, you are responsible for shipping the item back at your own cost in addition to restocking fees (if applicable).

Where and How do I ship my return?

Please confirm you are eligible for a return. If applicable, please send us an email at support@morealis.co by specifying your name and order number in the subject, so we can refer you to the proper instructions as soon as possible.

For more information on our return policy, please click here.

Who is responsible for shipping charges of returns?

The customer is responsible for all shipping and handling charges for product returns. No credit will be issued on items damaged due to shipping problems and other situations that is beyond our control. The shipping company is liable for shipping negligence and you have the right to request damages from the shipping company. If, however, the problem with the item is our responsibility (i.e. mistake on requested model), we will provide a 100% full refund.

If you have any other questions, please contact us and we will do our best to help you out. Thank you!

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

For more information on our Returns Policy, click here!

For more information on our Shipping Information, click here!

For more information on our Privacy Policy, click here!

For more information on our Terms and conditions Policy, click here!

Looking for your order? Click here!