Fire Magic provides a lifetime warranty for cast stainless burners, stainless cooking grids, and housings. Stainless flame tamers are warranted for five years, all other components (except ignition and electronic parts) for three years, ignition systems (except batteries), and electronic components (including lights & thermometers) for one year. A limited two-year labor warranty covers repairs up to $95. In a multi-user setting (excluding commercial use) this grill is warranted to be free from defects in material and workmanship for the stainless grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies for five years, all other components (except batteries) are warranted for one year. Labor is not included.
Refer to the manufacturer's manual for full warranty details.
The cast iron simmer plate works great! Prior to purchase I checked to see if item was in stock I was told yes, turns out it was not. Definitely took long to receive item, contacted Morealis via email, no reply, called twice and was then told it should be arriving soon. I would have appreciated the honest from the beginning .
Range received yesterday, 11/28. Not in service yet. Unit appears undamaged.
However, color ordered was RED; (not gold as indicated in your header); color received was stainless steel. Thus the low rating.
We look forward to putting it into service and using it.
Excellent service and we love the fridge!
So far its great, good looking. We went from a 1921 Queen Atlantic Royal gas +wood combo range/oven so the new techo is quite differant, the ILVE heats up so much faster, hope it lasts 100+ years like our old stove, ha just jokeing!!
Customer service was great- friendly, returned calls promptly, knowledgeable
This range hood looks beautiful in our kitchen.
The remote is very hard to use! Have a difficult time getting the buttons to work.
The hood is louder than I thought it would be. The lowest setting is about all I can take and then for only a short time. Could only get one light setting to work.
The instruction booklet on how to use the remote is not clear. Ie; the timer. Apparently, the sensor for the remote is somewhere between the 2 panels of the hood which is difficult to aim for, let alone see clearly, especially since I am short and my husband and I are in our 70’s -80’s.
Would look for something else if I had to do it over again.